Combination of MOORA and ITARA Methods in Decision Support Systems for Measuring the Performance of Quality Control Teams
- Nirwana Hendrastuty Universitas Teknokrat Indonesia, Bandar Lampung, Indonesia
- Junhai Wang Zhejiang Technical Institute of Economics, Zhejiang, China
- Ari Sulistiyawati Universitas Teknokrat Indonesia, Bandar Lampung, Indonesia
- Dedi Darwis Universitas Teknokrat Indonesia, Bandar Lampung, Indonesia
-
Setiawansyah Setiawansyah
*
Universitas Teknokrat Indonesia, Bandar Lampung,
Indonesia
- Yuwan Jumaryadi Universitas Mercu Buana, Jakarta, Indonesia
- Sumanto Sumanto Universitas Bina Sarana Informatika, Jakarta, Indonesia (*) Corresponding Author
Abstract
The problems that often arise in evaluating the performance of the Quality Control team are the subjectivity in determining the weight of criteria and the limitations of traditional methods in producing objective and consistent rankings. To address this issue, this research integrates the Indifference Threshold-based Attribute Ratio Analysis (ITARA) and Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) methods within a decision support system. The ITARA method is used to determine the weights of criteria based on data variation, making them more representative of real conditions, with the result that Accuracy of Product Defect Identification becomes the most dominant criterion with a weight of 0.3999, followed by Response Speed to Issues at 0.1877, while other criteria have lower weights. Furthermore, the MOORA method is used to calculate the preference of alternatives, resulting in a final ranking. The analysis results indicate that the Quality Assurance Team ranks first, followed by the Quality Improvement Team in second place, while the Quality Inspection Team is in the last position. To test the reliability of the model, a sensitivity analysis was conducted by varying the weights of the main criteria. The results show that the ranking structure is relatively stable, with changes only occurring in the positions of the first and second ranks when the accuracy weight is reduced by 0.2. In conclusion, the combination of ITARA-MOORA proves to be capable of producing objective, robust, and reliable performance evaluations as a basis for strategic decision-making in enhancing the quality of the quality control teams.
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Copyright (c) 2025 Nirwana Hendrastuty, Junhai Wang, Ari Sulistiyawati, Dedi Darwis, Setiawansyah Setiawansyah, Yuwan Jumaryadi, Sumanto Sumanto
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