Localized eCommerce Development Using User-Centered Waterfall for Better SME Trade Processes
- Najla Ramadina Sulistyowati Telkom University, Jakarta, Indonesia
-
Deki Satria
*
Telkom University, Jakarta,
Indonesia
- Qilbaaini Effendi Muftikhali Telkom University, Jakarta, Indonesia (*) Corresponding Author
Abstract
e-Marketplaces are one of the ways for SMEs to reach their market. Many marketplaces, such as Tokopedia or Shopee, provide marketplaces for SMEs. But, this kind of marketplace has a huge admin fee, which could reduce the SMEs' profit. A localized marketplace is needed to provide a way for SMEs to reach their intended market. POG is one marketplace that allows SMEs to reach their market using WhatsApp. But this tool is not suitable for trading goods. A localized website-based market is more appropriate. The combination of waterfall methodology and user-centered approach is used to develop the marketplaces. Waterfall is a methodology usually used to develop software that works like a waterfall from planning to implementation. User-centered design is a development process that heavily includes the user in planning to capture what the user needs. Using this methodology, many requirements were left out, especially the detailed requirements, such as constraints on the input. Blackbox testing as a test methodology is also inadequate to use if the test case is not thorough enough to test all of the system's possibilities. Therefore, using an iterative methodology is more suitable for marketplace development. Because all of the inadequate requirements and tests can be detected more easily and earlier. Therefore, it increases the development success rates. This research results in a localized e-commerce website that the POG can use to enhance its process.
Downloads
References
Kamar Dagang Indonesia, “UMKM Indonesia,” 2024. [Online]. Available: https://kadin.id/data-dan-statistik/umkm-indonesia/
M. Fauzan, “Jumlah UMKM Indonesia Capai 66 Juta pada 2023” [Online]. Available: https://data.goodstats.id/statistic/jumlah-umkm-indonesia-capai-66-juta-pada-2023-CN6TF
S. M. E. P. Index and E. S. Growth, SME Policy Index: ASEAN 2024 – Enabling Sustainable Growth and Digitalisation. 2024.
N. Djiu, N. V. Kong, and D. Saputra, “The role of competitive advantage in mediating technological capabilities and social media usage on SMEs export performance,” Procedia Comput. Sci., vol. 234, no. 2023, pp. 756–763, 2024, doi: 10.1016/j.procs.2024.03.062.
Statista, “Number of Users of e-Commerce in Indonesia form 2020-2029.” [Online]. Available: https://www.statista.com/forecasts/251635/e-commerce-users-in-indonesia
Mediana, “Biaya Admin Berjualan di Lokapasar Kembali Naik, UMKM Akan Terbebani,” Apr. 19, 2024. [Online]. Available: https://www.kompas.id/baca/ekonomi/2024/04/19/biaya-admin-berjualan-di-lokapasar-kembali-naik-umkm-akan-terbebani
N. R. Arumsari, N. Lailyah, and T. Rahayu, “Peran Digital Marketing dalam Upaya Pengembangan UMKM Berbasis Teknologi di Kelurahan Plamongansari Semarang,” SEMAR (Jurnal Ilmu Pengetahuan, Teknol. dan Seni bagi Masyarakat), vol. 11, no. 1, p. 92, 2022, doi: 10.20961/semar.v11i1.57610.
I. Oktaviani, E. Purwanto, and I. Nofikasari, “E-MARKETPLACE FOR SMEs IN TOURISM VILLAGES,” Proceeding Int. Conf. Sci. Heal. Technol., pp. 145–149, 2022, doi: 10.47701/icohetech.v3i1.2258.
T. Tarmizi and I. Ismail, “Model Marketplace Berbasis Kearifan Lokal,” J. EMT KITA, vol. 4, no. 1, p. 11, 2020, doi: 10.35870/emt.v4i1.125.
N. Fadilah Najwa, M. Ariful Furqon, V. Kartika, P. Studi Sistem Informasi, and P. Caltex Riau, “Studi Kasus Rancang Bangun Sistem E-Commerce untuk Usaha Penjualan Elektronik,” J. Nas. Teknol. Dan Sist. Inf. -, vol. 01, pp. 34–43, 2022.
H. Saputra, I. Stephane, A. T. Sumarni, M. R. Meta, M. Alfarel, and S. Informasi, “Pemanfaatan Aplikasi E-Commerce Menggunakan Metode Agile pada Usaha Kue dan Makanan Minang Kreatif,” J. Sains Teknol. dan Sist. Inf., vol. 4, no. 1, pp. 84–91, 2024, doi: 10.54259/satesi.v4i1.3009.
F. Fenando, “Implementasi E-Commerce Berbasis Web pada Toko Denia Donuts Menggunakan Metode Prototype,” JUSIFO (Jurnal Sist. Informasi), vol. 6, no. 2, pp. 66–77, 2020, doi: 10.19109/jusifo.v6i2.6532.
A. Suriyana and L. Junaedi, “Rancang Bangun Sistem Informasi Penjualan Online (E-Commerce) pada Toko Cindyah Collection dengan Metode Rapid Application Development,” J. Adv. Inf. Ind. Technol., vol. 2, no. 2, pp. 1–9, 2020, doi: 10.52435/jaiit.v2i2.65.
T. P. Putri, F. Fauziyah, and H. M. Valentine, “Perancangan dan Pembuatan E-Commerce Berbasis Web pada UMKM Bebek Perantau Khas Madura di Jakarta Pusat,” Eksplor. Teknol. Enterp. dan Sist. Inf., vol. 1, no. 3, pp. 150–158, 2023, doi: 10.59039/ekstensi.v1i3.19.
D. Alan, B. Haley, and D. Wixom, Systems Analysis Design with UML Version 2.5: An Object-Oriented Approach. 2015. [Online]. Available: www.visible.com
Y. Wahyudin and D. N. Rahayu, “Analisis Metode Pengembangan Sistem Informasi Berbasis Website: A Literatur Review,” J. Interkom J. Publ. Ilm. Bid. Teknol. Inf. dan Komun., vol. 15, no. 3, pp. 26–40, 2020, doi: 10.35969/interkom.v15i3.74.
F. D. Yudaputra, F. A. Triputra, P. W. Handayani, and N. C. Harahap, “Designing mobile-based tele dermatology for Indonesian clinic using user centred design: Quantitative and qualitative approach,” Telemat. Informatics Reports, vol. 16, no. November, p. 100180, 2024, doi: 10.1016/j.teler.2024.100180.
B. Tamara Dewi, A. Haris, and A. Feranika, “Perancangan E-Commerce Pada Kerupuk 207 Jambi Berbasis Web,” J. Manaj. Teknol. Dan Sist. Inf., vol. 3, no. 2, pp. 511–521, 2023, doi: 10.33998/jms.2023.3.2.1402.
A. N. Huda, E. Supriyati, and T. Listyorini, “Pengembangan Situs Web Untuk Toko Online E-Commerce Umkm Muma Cookies & Snack,” Teknika, vol. 9, no. 1, pp. 31–38, 2024, doi: 10.52561/teknika.v9i1.339.
M. Tizar and N. Azizah, “Rancang Bangun Sistem Informasi Penjualan Berbasis Web ( E-Commerce) Pada Toko Rumah Popok Kinan,” EDUSAINTEK J. Pendidikan, Sains dan Teknol., vol. 10, no. 1, pp. 154–170, 2022, doi: 10.47668/edusaintek.v10i1.664.
M. Ehn, M. Derneborg, Å. Revenäs, and A. Cicchetti, “User-centered requirements engineering to manage the fuzzy front-end of open innovation in e-health: A study on support systems for seniors’ physical activity,” Int. J. Med. Inform., vol. 154, no. June, 2021, doi: 10.1016/j.ijmedinf.2021.104547.
K. E. Kendall and J. E. Kendall, System Analysis and Design, 9th ed. New Jersey: Pearson, 2014.
J. P. Laudon and K. C. Laudon, Management Information Systems. Pearson, 2018.
J. S. Valacich and J. F. George, Modern Systems Analysis and Design. 2017.
A. F. Prasetya, Sintia, and U. L. D. Putri, “Perancangan Aplikasi Rental Mobil Menggunakan Diagram UML (Unified Modelling Language),” J. Ilm. Komput. Terap. dan Inf., vol. 1, no. 1, pp. 14–18, 2022.
Uminingsih, M. Nur Ichsanudin, M. Yusuf, and S. Suraya, “Pengujian Fungsional Perangkat Lunak Sistem Informasi Perpustakaan Dengan Metode Black Box Testing Bagi Pemula,” STORAGE J. Ilm. Tek. dan Ilmu Komput., vol. 1, no. 2, pp. 1–8, 2022, doi: 10.55123/storage.v1i2.270.
M. A. Chamida, A. Susanto, and A. Latubessy, “Analisa User Acceptance Testing Terhadap Sistem Informasi Pengelolaan Bedah Rumah Di Dinas Perumahan Rakyat Dan Kawasan Permukiman Kabupaten Jepara,” Indones. J. Technol. Informatics Sci., vol. 3, no. 1, pp. 36–41, 2021, doi: 10.24176/ijtis.v3i1.7531.
S. P. Rath, N. K. Jain, G. Tomer, and A. K. Singh, “A systematic literature review of agile software development projects,” Inf. Softw. Technol., vol. 182, no. July 2024, p. 107727, 2025, doi: 10.1016/j.infsof.2025.107727.
G. Kanaparan and D. E. Strode, “Investigating the relationship between coordination strategy and coordination effectiveness in agile software development projects,” Inf. Softw. Technol., vol. 182, no. June 2024, 2025, doi: 10.1016/j.infsof.2025.107708.
M. E. Khan and K. Farmeena, “A Comparative Study of White Box , Black Box and Grey Box Testing Techniques,” Int. J. Adv. Comput. Sci. Appl., vol. 3, no. 6, pp. 12–15, 2012.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Localized eCommerce Development Using User-Centered Waterfall for Better SME Trade Processes
Pages: 2091-2099
Copyright (c) 2025 Najla Ramadina Sulistyowati, Deki Satria, Qilbaaini Effendi Muftikhali
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
