Analisis Kepuasan Pengguna Website TVCCTube Menggunakan Metode Webqual 4.0
- Nurul Ayuni Jingga Putri Institut Teknologi Telkom Purwokerto, Banyumas, Indonesia
-
Resad Setyadi
*
Institut Teknologi Telkom Purwokerto, Banyumas,
Indonesia
(*) Corresponding Author
Abstract
Citiasia and Sisfo Indonesia introduced a satellite-based television platform, namely TVCC (TV Co-Creation). In its current development, TVCC focuses on developing regional potential through digital channels and already has 2 main websites, namely tvcc.tv and also TVCCtube. TVCCTube is used as a forum for the government, public agencies and content creators to provide information about their respective regions to the public. Therefore it is necessary to evaluate periodically to maintain the quality of this tvcctube website. The data collection method in this study was by making observations at TVCC and also distributing questionnaires to Citiasia's mentors and mentees and the respondents for this study were 13 respondents. The analytical method used is the WebQual 4.0 method by testing the validity and reliability of each variable, namely usability quality, information quality, and interaction quality. Data analysis used in this study is to use SmartPLS 4 because it is very suitable for a limited sample. The results of the analysis that has been processed show that the quality of the TVCCtube website is 76.2% and the WebQual variable that most influences user satisfaction is usability quality with a total of 65.2%.
Downloads
References
Mukhijab, “Migrasi ‘Politik’ TV Analog ke TV Digital,” Kompas.com, 2022. https://nasional.kompas.com/read/2022/11/16/10334591/migrasi-politik-tv-analog-ke-digital#:~:text=MIGRASI siaran TV analog ke,menggunakan frekuensi pita 700 MHz. (accessed Dec. 17, 2022).
T. V Digital and D. I. Desa, “Sosialisasi pengembangan media dalam pemanfaatan tv digital di desa banyumas,” pp. 153–158, 2022.
R. A. Malik, “Menggandeng Kemenkominfo, Platform Asal Indonesia Ini Siap Bersaing dengan Youtube,” JPNN.com. https://jabar.jpnn.com/jabar-terkini/7032/menggandeng-kemenkominfo-platform-asal-indonesia-ini-siap-bersaing-dengan-youtube?page=2 (accessed Dec. 17, 2022).
R. N. Afiani Kamil and A. Yoraeni, “Analisis Kualitas Website Sicepat Expres Dengan Metode WebQual 4.0,” Ijns.org Indones. J. Netw. Secur., vol. 11, no. 2, pp. 100–100, 2022.
D. M. WebQual, A. Andiati, and S. O. R, “Analisis Kualitas Dan Kepuasan Pengguna Website Istyle . id,” vol. 16, no. 2, pp. 111–123.
F. A. Artanto, H. H. Kusumawardani, A. Sukani, H. T. Buwono, and J. Pagenstu, “Analisis Kualitas Website Prodi Informatika Universitas Muhammadiyah Pekajangan Pekalongan dengan Metode WebQual 4.0,” Ris. dan E-Jurnal Manaj. Inform. Komput., vol. 6, no. April, pp. 216–224, 2022, [Online]. Available: http://doi.org/10.33395/remik.v6i2.11493
M.- Marlina, Y. P. Santoso, K.- Kelvin, and J. F. Andry, “Analisis Pengaruh Website Fashion Macadamia House Terhadap Kepuasan Konsumen Dengan Metode WebQual 4.0,” J. Teknoinfo, vol. 13, no. 2, p. 63, 2019, doi: 10.33365/jti.v13i2.215.
T. Tukino, “Analisis Kualitas Layanan Website Sikmb Menggunakan Metode WebQual 4.0 (Studi Pada Badan Pengusahaan (Bp) Batam),” Klik - Kumpul. J. Ilmu Komput., vol. 6, no. 1, p. 1, 2019, doi: 10.20527/klik.v6i1.149.
H. Purnama and R. Harman, “Analisis Kualitas Layanan Website Badan Keamanan Laut Republik Indonesia Menggunakan Metode WebQual 4.0,” Comput. Sci. Ind. …, 2019, [Online]. Available: http://ejournal.upbatam.ac.id/index.php/comasiejournal/article/view/1580
A. DS and R. Sanjaya, “Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi MyARS Menggunakan Metode WebQual 4.0,” J. Komput. dan Inform., vol. 9, no. 2, pp. 214–222, 2021, doi: 10.35508/jicon.v9i2.5273.
D. Diana and N. D. M. Veronika, “Analisis Kualitas Website Provinsi Bengkulu Menggunakan Metode WebQual 4.0,” Pseudocode, vol. 5, no. 1, pp. 10–17, 2018, doi: 10.33369/pseudocode.5.1.10-17.
K. Handayani, E. H. Juningsih, D. Riana, S. Hadianti, A. Rifai, and R. K. Serli, “Measuring the Quality of Website Services covid19.kalbarprov.go.id Using the WebQual 4.0 Method,” J. Phys. Conf. Ser., vol. 1641, no. 1, pp. 0–6, 2020, doi: 10.1088/1742-6596/1641/1/012049.
S. Monita and I. Z. Yadi, “Analisis Kualitas Website Terhadap Kepuasan Penggunaan Elarning Universitas Bina Darma Sebagai Pembelajaran Di Masa Pandemi Covid 19 Menggunakan Metode WEBQUAL 4.0,” J. Pengemb. Sist. Inf. dan Inform., vol. 2, no. 4, pp. 248–262, 2021, doi: 10.47747/jpsii.v2i4.565.
I. Hidayah, “Penerapan Metode WebQual 4 . 0 Untuk Analisis Kualitas Website STMIK El Rahma Terhadap Kepuasan Pengguna,” vol. 20, no. 2, pp. 87–99, 2022.
S. Hussain, Z. Fangwei, A. F. Siddiqi, Z. Ali, and M. S. Shabbir, “Structural Equation Model for evaluating factors affecting quality of social infrastructure projects,” Sustain., vol. 10, no. 5, pp. 1–25, 2018, doi: 10.3390/su10051415.
M. S. Sinta, “Analisis Faktor Peserta, Pelatih, Prasarana, serta Materi Pelatihan yang Mempengaruhi Efektifitas Pelatihan Menggunakan Smart-PLS,” J. Inov. Pendidik. Mat., vol. 2, no. 1, p. 61, 4AD, doi: 10.30813/bmj.v18i1.2961.
D. M. Teknologi, B. Keahlian, M. Teknologi, F. Bisnis, and M. Teknologi, Website Jurnal Online Menggunakan WebQual ( Studi Kasus : Buletin Penelitian Sistem Kesehatan ). 2018.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Analisis Kepuasan Pengguna Website TVCCTube Menggunakan Metode Webqual 4.0
Pages: 714-722
Copyright (c) 2023 Nurul Ayuni Jingga Putri, Resad Setyadi
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
