Analisis Usability Website Sistem Informasi Perpustakaan dengan System Usability Scale (SUS) dan Heuristic Evaluation (HE)
-
Fadly Safyuddin Maulana
*
Universitas Muhammadiyah Purwokerto, Banyumas,
Indonesia
- Feri Wibowo Universitas Muhammadiyah Purwokerto, Banyumas, Indonesia
- Abid Yanuar Badharudin Universitas Muhammadiyah Purwokerto, Banyumas, Indonesia
- Agung Purwo Wicaksono Universitas Muhammadiyah Purwokerto, Banyumas, Indonesia (*) Corresponding Author
Abstract
This study aims to analyze the usability level of the Library Information System website of Muhammadiyah University of Purwokerto (SIPUS UMP) by combining two evaluation approaches, namely the System Usability Scale (SUS) and Heuristic Evaluation (HE). The evaluation was conducted by involving 30 active UMP student respondents for the SUS method and 5 expert evaluators from various professional backgrounds for the HE method. The HE evaluation results showed that the most significant problem was in the Help and Documentation aspect with the highest Severity Rating score of 3.10, while the Aesthetic and Minimalist Design aspect had the lowest score. Meanwhile, the results of the SUS method obtained an average score of 57.58%, which was categorized as Grade “D”, Adjective Rating “Good”, Acceptability “Marginal”, and Net Promoter Score (NPS) “Detractor”. These findings indicate that although the system is still acceptable to users, several improvements are needed in terms of appearance, documentation, and usage flow to improve the overall user experience. The combination of the HE and SUS methods in this study provides a comprehensive analysis both qualitatively and quantitatively as a basis for developing a more optimal system.
Downloads
References
R. M. A. Putri, W. G. S. Parwita, I. P. S. Handika, I. G. I. Sudipa, and P. P. Santika, “Evaluation of Accounting Information System Using Usability Testing Method and System Usability Scale,” Sinkron, vol. 9, no. 1, 2024, doi: 10.33395/sinkron.v9i1.13129.
A. Rahma, “Perbedaan Yang Ada Pada Perpustakaan Konvensional Dengan Perpustakaan Pada Saat Ini,” IQRA` J. Ilmu Perpust. dan Inf., vol. 16, no. 2, 2022, doi: 10.30829/iqra.v16i2.10961.
S. Bhalerao, “Academic Librarianship is a Catalyst for Holistic Development of Students,” Int. J. Sci. Res., vol. 13, no. 3, pp. 458–460, 2024, doi: 10.21275/sr24304160551.
Rafi Ramadhan, “Pengelolaan Perpustakaan Digital Di Badan Perpustakaan Dan Kearsipan Daerah Provinsi Jawa Barat,” J. Pustaka Budaya, vol. 10, no. 1, pp. 21–31, 2023, doi: 10.31849/pb.v10i1.11270.
D. Utami, “Optimalisasi Layanan Online Perpustakaan Nasional Di Masa Pandemi Covid-19,” VISI PUSTAKA Bul. Jar. Inf. Antar Perpust., vol. 24, no. 3, pp. 205–214, 2022, doi: 10.37014/visipustaka.v24i3.2855.
S. A. Pratama, “Analisis User Experience Pada Website Sistem Informasi Perpustakaan Universitas Muhammadiyah Purwokerto Dengan Metode Analisis User Experience Questionnaire,” Universitas Muhammadiyah Purwokerto, 2024. [Online]. Available: https://repository.ump.ac.id/17451/?template=default
Guntoro, Lisnawita, and L. Costaner, “Exploring Research and Service Information System Usability by Heuristic Evaluation as a Compelement of System Usability Scale,” J. Penelit. Pendidik. IPA, vol. 9, no. 12, pp. 11045–11052, 2023, doi: 10.29303/jppipa.v9i12.5571.
M. Farzandipour, E. Nabovati, and M. Sadeqi Jabali, “Comparison of usability evaluation methods for a health information system: heuristic evaluation versus cognitive walkthrough method,” BMC Med. Inform. Decis. Mak., vol. 22, no. 1, pp. 1–11, 2022, doi: 10.1186/s12911-022-01905-7.
V. Y. P. Ardhana, “Analisis Usability Testing pada SITIDES Menggunakan System Usability Scale dan PIECES Framework,” Bull. Informatics Data Sci., vol. 1, no. 2, p. 89, 2022, doi: 10.61944/bids.v1i2.41.
P. Tambwekar and M. Gombolay, “Towards reconciling usability and usefulness of policy explanations for sequential decision-making systems,” Front. Robot. AI, vol. 11, no. July, pp. 1–15, 2024, doi: 10.3389/frobt.2024.1375490.
H. Cho et al., “Assessing the Usability of a Clinical Decision Support System: Heuristic Evaluation,” JMIR Hum. Factors, vol. 9, no. 2, pp. 1–13, 2022, doi: 10.2196/31758.
S. Kurnia and N. Nawaningtyas, “Analisis Interaksi Pengguna dalam Desain User Interface dan User Experience yang Lebih Baik Menggunakan Metode Heuristik,” vol. 3, no. 4, 2024.
O. Suria, “Assessing Financial Information System Usability Using System Usability Scale (SUS) and Usability Metric for User Experience-Lite (UMUX-Lite),” J. Teknol. Sist. Inf. dan Apl., vol. 7, no. 2, pp. 538–547, 2024, doi: 10.32493/jtsi.v7i2.38723.
B. Rudianto and F. Firmansyah, “Implementasi Heuristic Evaluation Dan System Usability Scale Dalam Analisis Usability Aplikasi Precise,” EVOLUSI J. Sains dan Manaj., vol. 12, no. 2, pp. 101–109, 2024, doi: 10.31294/evolusi.v12i2.23565.
S. Aisyah, E. Saputra, N. E. Rozanda, and T. K. Ahsyar, “Evaluasi Usability Website Dinas Pendidikan Provinsi Riau Menggunakan Metode System Usability Scale,” J. Ilm. Rekayasa dan Manaj. Sist. Inf., vol. 7, no. 2, pp. 125–132, 2021.
A. Firzatullah, “Analisis Usability Pada Aplikasi Sistem Pelayanan Rakyat Sid`Oarjo (SIPRAJA) Menggunakan Metode Heuristic Evaluation Dan System Usability Scale,” J. Manaj. dan Teknol. Inf., vol. 15, no. 2, pp. 51–59, 2024, doi: 10.59819/jmti.v15i2.4053.
S. Baehre, M. O’Dwyer, L. O’Malley, and V. M. Story, “Customer mindset metrics: A systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods,” J. Bus. Res., vol. 149, 2022, doi: 10.1016/j.jbusres.2022.04.048.
J. R. Lindner and N. Lindner, “Interpreting Likert type, summated, unidimensional, and attitudinal scales: I neither agree nor disagree, Likert or not,” Adv. Agric. Dev., vol. 5, no. 2, 2024, doi: 10.37433/aad.v5i2.351.
S. Ernawati, S. H. Anwariningsih, and A. R. Musslifah, “Analisis Tingkat Usabilitas Aplikasi Kamus Istilah Psikologi Menggunakan Metode System Usability Scale,” Tekinfo J. Ilm. Tek. Ind. dan Inf., vol. 11, no. 2, 2023, doi: 10.31001/tekinfo.v11i2.2031.
R. D. R. Dako and W. Ridwan, “Pengukuran Usability terhadap Aplikasi Tesadaptif.Net dengan System Usability Scale,” Jambura J. Electr. Electron. Eng., vol. 4, no. 2, 2022, doi: 10.37905/jjeee.v4i2.14626.
O. Suria, “A Statistical Analysis of System Usability Scale (SUS) Evaluations in Online Learning Platform,” J. Inf. Syst. Informatics, vol. 6, no. 2, pp. 992–1007, 2024, doi: 10.51519/journalisi.v6i2.750.
M. Hidayat, W. Suharso, and B. S. Wiyono, “Analisis Usability Menggunakan Metode Heuristic Evaluation Pada Aplikasi Mobile Bahasa Isyarat Tuna Rungu Wicara (Studi Kasus: Aplikasi AKRAB),” J. Repos., vol. 6, no. 3, pp. 219–226, 2024, doi: 10.22219/repositor.v6i3.32473.
I. M. A. Sudestra, N. W. E. Agustini, I. M. A. O. Gunawan, G. Indrawan, and M. Hakimi, “Improving Digital Learning: Evaluating The U Learn Lms With The System Usability Scale,” JIPI (Jurnal Ilm. Penelit. dan Pembelajaran Inform., vol. 9, no. 4, pp. 2325–2332, 2024, doi: 10.29100/jipi.v9i4.6910.
Y. Sriyeni, “Analisis Usability Aplikasi Investasi Digital Menggunakan Metode Heuristic Evaluation dan System Usability Scale,” J. Ilm. Inform. Glob., vol. 13, no. 2, pp. 88–93, 2022, doi: 10.36982/jiig.v13i2.2294.
C. B. Sørensen, A. Bardhi, E. R. Pedersen, J. H. Schmidt, C. Sidiras, and J. Nielsen, “Development and evaluation of a novel user-operated slider-based audiometry method,” Int. J. Audiol., vol. 0, no. 0, pp. 1–9, 2024, doi: 10.1080/14992027.2024.2396523.
M. Syarqim Mahfudz, F. Agusti, S. Az Zahra, and B. Rahma Dhini, “Heuristic Evaluation Analysis Using The 10 Nielsen Rule Usability Method On The Kai Access Application,” Proceeding Int. Conf. Sci. Heal. Technol., pp. 325–337, 2022, doi: 10.47701/icohetech.v3i1.2154.
I. Maryati, E. I. Nugroho, and Z. O. Indrasanti, “Analisis Usability pada Situs Perpustakaan UC dengan Menggunakan System Usability Scale,” J. MEDIA Inform. BUDIDARMA, vol. 6, no. 1, 2022, doi: 10.30865/mib.v6i1.3472.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Analisis Usability Website Sistem Informasi Perpustakaan dengan System Usability Scale (SUS) dan Heuristic Evaluation (HE)
Pages: 1-11
Copyright (c) 2025 Fadly Safyuddin Maulana, Feri Wibowo, Abid Yanuar Badharudin, Agung Purwo Wicaksono
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
