Analisa Kepuasan Pengguna Aplikasi Inspekta Untuk Pelaporan K3 di PT PLN ULP Medan Selatan Dengan Metode Servqual
- Maduma Sihaloho Universitas Budi Darma, Medan, Indonesia
-
Efa Rohani
*
Universitas Budi Darma, Medan,
Indonesia
(*) Corresponding Author
Abstract
PLN is one of the institutions that aims to implement Occupational Health and Safety (K3). Currently, PLN is very consistent in making improvements to work processes, staff capabilities, work techniques, and various assets that can support the achievement of Occupational Health and Safety. One of the facilities that can help smooth the implementation of OHS perceptions and details at PLN is a site-based application called Inspecta. The motivation behind this research is to decide and evaluate the use of data innovations related to risk situations, dangerous behavior, accident conditions, accidents and work-related illnesses. The method used in this study is the servqual method, which is one method that can be used to measure the satisfaction of inspector users. The assessment is completed in five parts of regulatory quality, namely: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. From the results of the exploration that has been carried out, it was found that the inspection application provides benefits in building awareness and paying attention to OHS reporting
Downloads
References
Arindrajaya, S. C., Setiyani, D., & Santoso, A. P. A. (2021). Efektivitas Implementasi Peraturan Menteri Ketenagakerjaan Republik Indonesia Nomor 6 Tahun 2020 terhadap Hak Mahasiswa sebagai Peserta Pemagangan. Indonesia Law Reform Journal, 1(2). https://doi.org/10.22219/ilrej.v1i2.16311
Atikah, A., Wahyuni, I., & Ekawati, E. (2016). Analisis Komitmen Pimpinan Terhadap Kesiapan Penerapan Sistem Manajemen K3 Pada Salah Satu Fakultas Kesehatan Masyarakat Di Indonesia. Jurnal Kesehatan Masyarakat (e-Journal), 4(4).
Azizah Mutiara, V. (2020). Teknologi Informasi Komunikasi dan Perkembangannya. teknologi informasi komunikasi dan perkembangannya, 1(Perkembangan pada TIK).
Nurhayati, D. (2018). Hubungan Antara Faktor Pembentuk Budaya Keselamatan Kerja dengan Safety Behaviour pada Pekerja di PT. Pertamina (Persero) TerminalBBM Banjarmasin Tahun 2018. Fakultas Kesehatan Masyarakat UNISKA Banjarmasin.
Pamela Mudjimu; Paul A. T. Kawatu; Wulan P. J. Kaunang. (2019). Analisis Penerapan Sistem Manajemen Keselamatan Dan Kesehatan Kerja Di Pt. Pln (Persero) Unit Induk Wilayah Sulawesi Utara, Sulawesi Tengah Dan Gorontalo. Kesmas, 8(4).
Simorangkir, L. H., & Modjo, R. (2014). Evaluasi Implementasi Sistem Manajemen Keselamatan Dan Kesehatan Kerja Untuk Mencegah Terjadinya Kecelakaan Kerja di PT. XYZ Tahun 2014.
Sulthon, M. F., & Samanhudi, D. (2020). ANALISIS KEPUASAN PELANGGAN UNTUK MERANCANG STRATEGI PEMASARAN MENGGUNAKAN METODE SERVQUAL DAN SWOT DI CAFE. JUMINTEN, 1(1). https://doi.org/10.33005/juminten.v1i1.88
Yayang Eluis Bali Mawartika. (2019). PENGUKURAN KEPUASAN PELAYANAN MENGGUNAKAN METODE SERVQUAL. Jurnal Ilmiah Binary STMIK Bina Nusantara Jaya Lubuklinggau, 1(2). https://doi.org/10.52303/jb.v1i2.20
Zia, M. (2014). Penerapan Sistem Informasi Berbasis Web untuk Mendukung Pengelolaan Administrasi di Promusic Recording Studio Jepara. Siadin.Dinus.Ac.Id.
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Analisa Kepuasan Pengguna Aplikasi Inspekta Untuk Pelaporan K3 di PT PLN ULP Medan Selatan Dengan Metode Servqual
Pages: 88-95
Copyright (c) 2023 Maduma Sihaloho, Efa Rohani
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
