Pengujian Pengalaman Pengguna Platform LMS Menggunakan Metode UEQ pada Siswa SMP
-
Alfin Maulid
*
Universitas Garut, Garut,
Indonesia
- Rio Setiawan Universitas Garut, Garut, Indonesia
- Ridian Gusdiana Universitas Garut, Garut, Indonesia (*) Corresponding Author
Abstract
The implementation of Learning Management Systems (LMS) in rural Junior High Schools (SMP) faces environmental technical challenges and user oversights (human error). At SMP Negeri 2 Cikajang, the use of LMS for the Summative End-of-Semester Assessment (PSAS) is confronted with fluctuating internet connectivity and student login issues. The urgency of this study lies in the need for an evaluation using the User Experience Questionnaire (UEQ) method to diagnose the multidimensional impact of these technical issues, capturing both pragmatic quality and hedonic quality. This quantitative survey research aims to measure the user experience of the LMS using the UEQ method and to generate adaptive system workflow recommendations. From a population of 932 students, the sample was calculated using the Slovin formula and selected through Proportionate Stratified Random Sampling to ensure representativeness across grade levels (VII, VIII, IX), yielding 95 valid respondents. Data analysis using the UEQ Data Analysis Tool measured six main scales: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. The analysis results show exceptionally high mean scores across all dimensions (> 0.8): Attractiveness (2.34), Perspicuity (2.29), Efficiency (2.13), Dependability (1.95), Stimulation (2.24), and Novelty (2.11). Based on the global benchmark analysis, all six dimensions are categorized as Excellent. This study contributes empirically to the evaluation of LMS user experience in rural junior high schools using the User Experience Questionnaire (UEQ), while providing adaptive system improvement recommendations that consider network limitations and the characteristics of early adolescent users. In conclusion, despite external infrastructure barriers, the LMS platform is perceived as highly positive, dependable, and motivating by students because users can distinguish external network constraints from the intrinsic quality of the application.
Downloads
References
Bramasta Chrisna, E., & Fiodinggo Tanaem, P. (2025). Evaluasi Tingkat Kepuasan Pengguna Terhadap Flearn Uksw Menggunakan Metode User Experience Questionnaire (UEQ) Sebagai Tinjauan Terhadap Pengalaman Pembelajaran Mahasiswa. JIPI (Jurnal Ilmiah Penelitian Dan Pembelajaran Informatika), 10(2), 1209–1220. https://doi.org/10.29100/jipi.v10i2.6187
Elsa Kurniawati. (2024). Pengukuran User Experience Website Fakultas Teknologi Industri Uii Menggunakan Pendekatan Dengan User Experience Questionnaire (Ueq) Dan Wawancara. dspace.uii.ac.id/123456789/48642
Herdjuno, R., & Kusumo, P. (2023). Evaluasi User Experience Sistem Informasi Manajemen Tugas Akhir ( SEKAWAN. Informatika Universitas Islam Indonesia Menggunakan Metode User Experience Questionnaire ( UEQ. https://journal.uii.ac.id/AUTOMATA/article/view/26304
Hinderks, A., Meiners, A. L., Mayo, F. J. D., & Thomaschewski, J. (2019). Interpreting the results from the user experience questionnaire (UEQ) using importance-performance analysis (IPA). WEBIST 2019 - Proceedings of the 15th International Conference on Web Information Systems and Technologies, Webist, 388–395. https://doi.org/10.5220/0008366503880395
Juliansyah, R., Al Amin, M., Dimas Wicaksana, A., Ibrahim Anwar, S., & Rubina Lestari, H. (2025). (3)Mengukur Pengalaman Pengguna Aplikasi MochiMochi Menggunakan User Experience Questionnaire. 5, 4304–4315. http://j-innovative.org/index.php/Innovative/article/download/18944/13134
Kurniawati, E., & Ratnasari, C. I. (2023). Pengujian Pengalaman Pengguna ( User Experience ) Menggunakan Metode User Experience Questionnaire ( UEQ ): Studi Kasus Pada Website Fakultas Teknologi Industri Universitas Islam Indonesia. Automata Universitas Islam Indonesia, 4(2). https://journal.uii.ac.id/AUTOMATA/article/download/28653/15864
Laugwitz, B., Held, T., & Schrepp, M. (2008a). Construction and evaluation of a user experience questionnaire. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics): Vol. 5298 LNCS (pp. 63–76). https://doi.org/10.1007/978-3-540-89350-9_6
Laugwitz, M., Held, T., & Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire. International Conference on Universal Access in Human-Computer Interaction, 63–71.
Lestari, I., Saputra, E., Afdal, M., Nur Salisah, F., Informasi, S., & Islam Negeri Sultan Syarif Kasim Riau Jl Soebrantas No, U. H. (2025). Evaluasi ux pada aplikasi wondr by bni menggunakan metode ueq dan sus. Jurnal Sistem Informasi Dan Informatika (Simika), 8(2), 396–404.
Mahabul, F., Subhan, M., Pramadita, O. I., Fahriza, A., & Ekabudi, A. (2025). Pemanfaatan Learning Management System (LMS) Untuk Meningkatkan Efektifitas Pembelajaran. Jurnal Teknologi Pendidikan Dan Pembelajaran (JTPP), 03(01), 28–34. https://jurnal.kopusindo.com/index.php/jtpp/index E-ISSN
Nisa, K., & Navlia, R. (2025). Evaluasi Efektivitas Penggunaan Learning Management System (Lms) Dalam Meningkatkan Kualitas Pembelajaran Daring. Psikosospen : Jurnal Psikososial Dan Pendidikan, 1(3), 1769–1781. https://publisherqu.com/index.php/psikosospen/article/download/3090/2814
Noer Alam Yahya. (2024). Evaluasi Pengalaman Penggunaan Aplikasi Onklas Pada SMAN 11 Surabaya Meggunakan Metode User Experience Questionnaire (UEQ). Jurnal Ilmiah Sistem Informasi Dan Ilmu Komputer, 4(1), 207–214. https://doi.org/10.55606/juisik.v4i1.764
Nurfaldini, S. I., Alfarizi, M. F. R., & Kuncoro, P. D. H. (2024). Analisis User Experience pada Aplikasi Mobile SIA Universitas Teknologi Yogyakarta Dengan Metode User Experience Questionnaire. Teknomatika: Jurnal Informatika Dan Komputer, 17(1), 48–55. https://doi.org/10.30989/teknomatika.v17i1.1288
Paula, E. W., Ifani, A. Z., & Agunawan. (2024). Implementation Of User Experience Questionnaire (UEQ) To Evaluate User Experience Of Edlink Application. Journal of Embedded Systems, Security and Intelligent Systems, 5(3), 233–239. https://doi.org/10.59562/jessi.v5i3.3444
Pratama, A., Faroqi, A., & Mandyartha, E. P. (2022). Evaluation of User Experience in Integrated Learning Information Systems Using User Experience Questionnaire (UEQ). Journal of Information Systems and Informatics, 4(4), 1019–1029. https://doi.org/10.51519/journalisi.v4i4.394
Ramadhani, A. S., Wulansari, A., & Safitri, E. M. (2025). Evaluasi Pengalaman Pengguna Menggunakan Metode User Experience Questionnaire: Studi Kasus: KLAMPID New Generation. Switch: Jurnal Sains Dan Teknologi Informasi, 3(3), 20–33.
Saidah, N., Mawaddah, N., Hidayah, N., Husein, A., Guru, P., Ibtidaiyah, M., & Mandailing, S. (2026). Konsep Reliabilitas dalam Penelitian dan Teknik Pengujianya. 1(3), 775–784. https://indojurnal.com/index.php/edu/article/download/2506/2169
Schrepp, M. (2023). User Experience Questionnaire Handbook: All you need to know to apply the UEQ successfully in your projects (Version 11). 1–15. www.ueq-online.org
Schrepp, M., Hinderks, A., & Thomaschewski, J. (2017). Construction of a Benchmark for the User Experience Questionnaire (UEQ). International Journal of Interactive Multimedia and Artificial Intelligence, 4(4), 40–44. https://doi.org/10.9781/ijimai.2017.445
Wicaksana, A. D., Juliansyah, R., Lubis, M. A., Fami, A., & Wahyoedi, B. (2024). Measuring the User Experience of LMS Class-IPB Using the User Experience Questionnaire Method. Journal of Information Systems and Informatics, 6(2), 851–864. https://doi.org/10.51519/journalisi.v6i2.731
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Pengujian Pengalaman Pengguna Platform LMS Menggunakan Metode UEQ pada Siswa SMP
Copyright (c) 2026 Alfin Maulid, Rio Setiawan, Ridian Gusdiana
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
