Rancang Bangun Sistem Informasi Manajemen Service Kendaraan Berbasis Web Bengkel Menggunakan Metode Prototype
-
Muhammad Dedi Setiawan
*
Universitas Semarang, Kota Semarang,
Indonesia
- Galet Guntoro Setiaji Universitas Semarang, Kota Semarang, Indonesia
- Ahmad Rifa'i Universitas Semarang, Kota Semarang, Indonesia (*) Corresponding Author
Abstract
Vehicle service administration at Syasa Workshop in Semarang is currently suboptimal because the recording of customer profiles, vehicle history, transactions, and spare parts inventory still relies on manual systems. This leads to inefficiencies in data processing, a high risk of document loss, and delays in the preparation of operational reports. This study aims to design and build a web-based vehicle service management information system to accelerate the efficiency and accuracy of workshop data management. The software development adopts the Prototype method, which was chosen because it allows for rapid and adaptive development iterations based on direct feedback from users. The stages of this method include requirements analysis, initial prototype design, periodic user evaluation, iterative improvements, and final implementation. Data collection involved 12 respondents—comprising owners, employees, and customers, through observation, interviews, and document review. System testing using Black Box Testing confirmed that all core functionalities operate according to specifications without technical issues. Meanwhile, the User Acceptance Test (UAT) yielded an acceptability score of 80%, confirming that the system is ready and suitable for implementation. This integrated system successfully digitized the management of customer data, transactions, inventory, booking services, and revenue reporting. Furthermore, the implementation Role-Based Access Control (RPC) not only secures data but also facilitates customers to make reservations independently, while employees can focus on technical management. The main contribution of this research is the provision of a digitalization model for MSME-scale workshop administration that integrates operational management efficiency with ease of customer reservations, thus serving as a practical reference for similar businesses. As a result, workshop administration processes are transformed into faster, more structured, and more efficient.
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