Implementasi Penilaian Indeks Kepuasan Masyarakat Menggunakan Metode Analytical Hierarchy Process dan Scoring Berbasis Android
Abstract
Medan District Prosecutor's Office is an institution that provides services to the public which currently does not have a service satisfaction assessment system from the public, so the Medan District Prosecutor's Office cannot know the public's assessment or complaints about the public services provided. This study aims to determine the level of public satisfaction with public services at the Medan District Attorney's Office. The method used in this study is the Analytical Hierarchy Process (AHP) method. Then use the scoring calculation method in obtaining the Community Satisfaction Index (IKM) value. The application is built on an Android basis, so that it can make it easier for users to make assessments with just a hand. The test results of this study produce the value of the level of public satisfaction and eigenvectors that are sorted based on the highest data as the final value of the AHP calculation which can make it easier for the Medan Public Prosecutor's Office to see which service categories should be maximized. In testing the application with 50 respondents in July 2020, the level of community satisfaction in public services at the Medan District Prosecutor's Office was 84% with a service predicate, namely A (Very Good)
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References
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