The The Study of UX on Students’ Perception and Attitude of Using Zoom During Covid-19 Pandemic Using User Centered Design Method


  • Inacio Campos Telkom University, Bandung, Indonesia
  • Mira Kania Sabariah * Mail Telkom University, Bandung, Indonesia
  • Danang Junaedi Telkom University, Bandung, Indonesia
  • (*) Corresponding Author
Keywords: Online learning; User Experience; User Interface; System Usability Scale; Covid 19

Abstract

The pandemic of COVID-19 resulted in the physical shutdown which has now transformed education into an exclusive "online learning" model. Zoom is being used to evaluate the perceived usability as the reference platform. The students find it less collaborative, less interactive, boring, and less collaborative. From this perspective, the Usability of the current online learning platforms is an important factor, particularly because no physical classes are present. The User-Centered Design (UCD) approach was chosen for this study and using the Usability Scale (SUS) method to evaluate the interface. The objective of this study is to analyze user experience, design solutions and evaluate user interfaces that can meet user needs. A pre-survey to evaluate the difficulties of the Zoom application based on user experience, and a post-survey to see if the upgraded design can help the students using the Zoom application for online learning. Then, use the System Usability Scale (SUS) questionnaire approach to measure the system's usability. After the UCD approach was completed, the researcher did a follow-up survey. The results showed that SUS ratings went up to 85.12. As a result, the previously low acceptability ranges have been raised to acceptable. Additionally, the grade scale has been reclassified B. The Zoom program now has more features and is easier to use, and fulfills the students' needs.

Downloads

Download data is not yet available.

References

Zhou, Q., Sun, H., Zhou, R., Sun, G., Shen, J., & Li, K. C. (2018). A collaborative and open solution for large-scale online learning. Computer Applications in Engineering Education, 26(6), 2266–2281. https://doi.org/10.1002/cae.22040

Solangi, Z. A., Al Shahrani, F., & Pandhiani, S. M. (2018). Factors affecting successful implementation of elearning: Study of colleges and institutes sector RCJ Saudi Arabia. International Journal of Emerging Technologies in Learning, 13(6), 223–230. https://doi.org/10.3991/ijet.v13i06.8537

Laurillard, D., & McAndrew, P. (2002). Virtual Teaching Tools: Bringing academics closer to the design of e-learning. Learning, 11–16. http://www.networkedlearningconference.org.uk/past/nlc2002/abstracts/sym/10laurillard/laurillard.pdf

Carter, R. A., Rice, M., Yang, S., & Jackson, H. A. (2020). Self-regulated learning in online learning environments: strategies for remote learning. Information and Learning Science, 121(5–6), 311–319. https://doi.org/10.1108/ILS-04-2020-0114

Serhan, D. (2020). Transitioning from Face-to-Face to Remote Learning: Students’ Attitudes and Perceptions of using Zoom during COVID-19 Pandemic. International Journal of Technology in Education and Science, 4(4), 335–342. https://doi.org/10.46328/ijtes.v4i4.148

González-Pérez, L. I., Ramírez-Montoya, M. S., García-Peñalvo, F. J., & Cruz, J. E. Q. (2017). Usability evaluation focused on user experience of repositories related to energy sustainability. 1–11. https://doi.org/10.1145/3144826.3145385

Jusoh, S., Almajali, S., & Abualbasal, A. (2019). A study of user experience for e-learning using interactive online technologies. Journal of Theoretical and Applied Information Technology, 97(15), 4036–4047. https://www.researchgate.net/publication/335224105

Jetter, H., & Gerken, J. (2006). A Simplified Model of User Experience for Practical Application. 2nd International Open Workshop on COST294-MAUSE, May 2014, 106–111. https://doi.org/10.3233/WOR-2010-1109

González-Pérez, L. I., Ramírez-Montoya, M. S., García-Peñalvo, F. J., & Cruz, J. E. Q. (2017). Usability evaluation focused on user experience of repositories related to energy sustainability. 1–11. https://doi.org/10.1145/3144826.3145385

A. A. (2012). Rancangan Sistem Pameran Online menggunakan Metode UCD (User Centered Design), STMIK AMIKOM.

https://adoc.pub/rancangan-sistem-pameran-online-menggunakan-metode-ucd-user-d8d48d7559c47a575e15c6ce1ba0285210299.html

Brooke, J. (2020). SUS: A “Quick and Dirty” Usability Scale. Usability Evaluation In Industry, November 1995, 207–212. https://doi.org/10.1201/9781498710411-35

Brooke, J. (2020). SUS: A “Quick and Dirty” Usability Scale. Usability Evaluation In Industry, November 1995, 207–212. https://doi.org/10.1201/9781498710411-35

Li, J., Tigwell, G. W., & Shinohara, K. (2021). Accessibility of high-fidelity prototyping tools. Conference on Human Factors in Computing Systems - Proceedings. https://doi.org/10.1145/3411764.3445520

Li, J., Tigwell, G. W., & Shinohara, K. (2021). Accessibility of high-fidelity prototyping tools. Conference on Human Factors in Computing Systems - Proceedings. https://doi.org/10.1145/3411764.3445520

Sefelin, R., Tscheligi, M., & Giller, V. (2003). Paper prototyping - What is it good for? A comparison of paper- and computer-based low-fidelity prototyping. Conference on Human Factors in Computing Systems - Proceedings, 778–779. https://doi.org/10.1145/765891.765986

Bartindale, T., Chen, P., Marshall, H., Pozdniakov, S., & Richardson, D. (2021). ZoomSense: A Scalable Infrastructure for Augmenting Zoom. MM 2021 - Proceedings of the 29th ACM International Conference on Multimedia, 3771–3774. https://doi.org/10.1145/3474085.3478332


Bila bermanfaat silahkan share artikel ini

Berikan Komentar Anda terhadap artikel The The Study of UX on Students’ Perception and Attitude of Using Zoom During Covid-19 Pandemic Using User Centered Design Method

Dimensions Badge
Article History
Submitted: 2022-08-13
Published: 2022-09-03
Abstract View: 218 times
PDF Download: 231 times
Section
Articles