Singgalen, Yerik. “Analisis Sentimen Wisatawan Terhadap Kualitas Layanan Hotel Dan Resort Di Lombok Menggunakan SERVQUAL Dan CRISP-DM”. Building of Informatics, Technology and Science (BITS) 4, no. 4 (March 31, 2023): 1870−1882. Accessed May 25, 2026. https://ejurnal.seminar-id.com/index.php/bits/article/view/3199.