Effendi, Habiburrahman, Ruri Ashari Dalimunthe, and Endra Saputra. “Penerapan Metode Service Quality Dalam Melihat Pengaruh Kinerja Pegawai Terhadap Kualitas Pelayanan Publik”. Building of Informatics, Technology and Science (BITS) 3, no. 4 (March 31, 2022): 584−592. Accessed July 22, 2026. https://ejurnal.seminar-id.com/index.php/bits/article/view/1403.