Sari, C., Hamzah, M., Angraini, A., Saputra, E. and Fronita, M. (2022) “Analysis of Academic and Administration Information Systems Using Servqual and Kano Methods”, Building of Informatics, Technology and Science (BITS), 4(3), p. 1495−1502. doi: 10.47065/bits.v4i3.2713.