Nandita, V., Wulandari, J., Apriyadi, A., Ibrahim, A. and Fathoni, F. 2026. Segmentasi Pelanggan E-Commerce Berbasis Integrasi Text Mining dan RFM untuk Deteksi Dini Churn. Building of Informatics, Technology and Science (BITS). 8, 1 (Jun. 2026), 228-235. DOI:https://doi.org/10.47065/bits.v8i1.9687.