Analisis Sentimen Masyarakat Terhadap Pinjaman Online di Twitter Menggunakan Algoritma Naïve Bayes Classifier dan K-Nearest Neighbor


  • Rival Afandi * Mail UIN SUSKA RIAU, Indonesia
  • M Afdal Universitas Islam Sultan Syarif Kasim Riau, Indonesia
  • Rice Novita Universitas Islam Sultan Syarif Kasim Riau, Indonesia
  • Mustakim Mustakim Universitas Islam Sultan Syarif Kasim Riau, Indonesia
  • (*) Corresponding Author
Keywords: K-Nearest Neighbor; Naive Bayes; Pinjaman Online; Text Mining; Twitter; Sentiment Analysis

Abstract

The very rapid development of technology has had a big impact on humans. The influence of technological developments that we can feel is in the financial sector. One thing that is quite popular lately is online loans. Pinjol or online loan is a fast and easy online money lending service via an application or website, with fast approval and disbursement, but often has high interest and short tenors. On Twitter, review comments and information used are stored in text form. One of the processes for retrieving text mining information in the text category is Sentiment Analysis to see whether a sentiment or opinion tends to be Positive, Negative or Neutral in the reviews of Pinjol application user comments. In the data collection results there were 600 initial data, namely 122 Positive reviews, 432 Negative reviews and 43 Neutral reviews. Then the sentiment classification process using the Naive Bayes and K-NN algorithms produces accuracy, precision and recall of 68%; 83% and recall 74% on the Naive Bayes algorithm, while the results of accuracy, precision and recall on K-NN are 72%; 74% and recall 96% with experiments using 80% training data and 20% test data

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Article History
Submitted: 2024-06-07
Published: 2024-09-07
Abstract View: 77 times
PDF Download: 62 times
How to Cite
Afandi, R., Afdal, M., Novita, R., & Mustakim, M. (2024). Analisis Sentimen Masyarakat Terhadap Pinjaman Online di Twitter Menggunakan Algoritma Naïve Bayes Classifier dan K-Nearest Neighbor. Building of Informatics, Technology and Science (BITS), 6(2), 596−605. https://doi.org/10.47065/bits.v6i2.5300
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